Our Made-to-Order Process & Shipping Information
At MTH Loyalty, sustainability and quality are at the heart of everything we do. Each item is lovingly made to order, meaning we start creating your piece only after your order is placed. This allows us to minimise waste and ensure every product is crafted with care and attention to detail. Please allow 3-5 business days for us to carefully prepare and ship your order. For pre-orders, production typically takes 5-7 business days from the date the item was published.
We believe “Great things take time”, and we promise your item will be worth the wait!
Once your order is shipped, you’ll receive an email with tracking information, so you can track your purchase as it makes its way to you. *Please note, once your order ships, we are unable to cancel or modify it.
FAQs
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What is a pre-order?
You can get early access to exclusive pieces from our newest collection before they sell out. Items are still in production at this stage, and not immediately available at our warehouse.
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How long will it take for my pre-order to be shipped?
The estimated waiting time is 10-15 working days from the date of publication of the item. Once that item becomes available, your order will be dispatched within three days.
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Can I cancel a pre-order?
Yes you can, as long as pre-orders are cancelled within 24 hours from purchase. If you have changed your mind about a particular product, you can contact us to cancel your order.
Once the 24 hr time-frame has passed, you can no longer cancel your pre-order as it would then be in production.